Shipping policy
At Byloh, we are committed to providing a reliable, transparent, and convenient delivery experience. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Most orders are processed within 1–3 business days, excluding weekends and public holidays.
This processing period is generally included within the estimated 2–10 business-day delivery window, unless a different timeframe is displayed on the product page or at checkout.
Processing times may occasionally vary due to product availability, order volume, payment verification, address verification, or other circumstances.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Shipping Destinations
Byloh currently ships to the United States, Canada, and other eligible destinations.
Available shipping destinations and delivery options will be displayed at checkout after you enter your shipping address. Certain products may not be available for delivery to every location.
Estimated Delivery Times
For most orders shipped to the United States, Canada, and certain other eligible destinations, the estimated delivery time is generally 2–10 business days from the date the order is confirmed.
Business days do not include weekends or public holidays.
The estimated delivery date displayed at checkout is the most specific estimate available for your order. If the standard 2–10 business-day timeframe does not apply to your product or destination, a different estimate may be displayed at checkout.
Delivery dates are estimates and are not guaranteed. In rare cases, delays may occur due to carrier disruptions, severe weather, holidays, unusually high order volume, address verification issues, incorrect shipping information, or other circumstances beyond our reasonable control.
If an unexpected delay significantly affects your order, our customer support team will do their best to help.
Shipping Costs and Order Total
Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.
The total amount collected by Byloh at checkout includes the product price, applicable shipping charges, and taxes collected by Byloh.
Byloh will not request additional shipping charges after your order has been completed.
For certain international destinations, customs duties, import taxes, brokerage charges, or similar fees may apply depending on local requirements and whether those charges are collected at checkout. When applicable, such charges may be assessed by the destination country, carrier, or customs authority.
Any free-shipping promotion will be subject to the conditions displayed at the time of purchase.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address used during checkout.
Please allow 1–3 business days after receiving your shipping confirmation for the carrier's tracking system to begin displaying updates.
You may also visit our Track Your Order page to check the current status of your shipment.
In some cases, tracking updates may be limited while a package is moving between carrier facilities.
Multiple Shipments
Orders containing multiple products may be divided into separate packages and delivered on different dates.
When applicable, you may receive separate tracking information for each package.
You will not be charged additional shipping fees solely because your order is divided into multiple shipments.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate delivery information during checkout.
If you notice an error in your shipping address or contact information, please contact us immediately via our Contact Us page.
We will do our best to assist you, but we cannot guarantee address changes after an order has entered processing or has shipped.
Byloh is not responsible for delays, failed deliveries, returned packages, or additional reshipping costs caused by incorrect or incomplete information provided by the customer.
Delayed, Missing, or Undeliverable Packages
Occasional carrier delays may occur after an order has shipped.
If your tracking information has not been updated for an extended period, your package has exceeded the estimated delivery timeframe, or the carrier is unable to complete delivery, please contact us via our Contact Us page.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check your mailbox, entrance, reception area, and surrounding property.
- Ask household members, neighbors, or building staff.
- Verify that the shipping address on your order is correct.
- Allow up to 24 hours, as some carriers may update the delivery status shortly before completing delivery.
- Contact the shipping carrier for additional delivery information.
If the package remains missing, please contact us so we can review the situation and provide available assistance.
Additional shipping charges may apply if an order must be shipped again due to an incorrect address, repeated unsuccessful delivery attempts, or a failure to collect a package held by the carrier.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible through our Contact Us page.
To help us review your request efficiently, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos of the product
- Photos of the original packaging
- A clear photo of the shipping label
Please keep the product and its original packaging while your request is being reviewed.
Do not return an item before receiving instructions from our customer support team.
FREE 30-Day Returns & Money-Back Guarantee
Most eligible purchases are covered by our FREE 30-Day Returns and 30-Day Money-Back Guarantee.
If you are not satisfied with an eligible product, please contact us within 30 calendar days of the delivery date.
For approved returns of eligible products within the applicable return period, Byloh will provide a prepaid standard return shipping label or another approved return arrangement at no cost to you.
Eligibility requirements, exclusions, product-condition requirements, return instructions, and refund details are available in our Return & Refund Policy.
Products must not be returned without first contacting our customer support team and receiving return authorization and instructions.
Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please visit our Contact Us page.
Please include your order number whenever possible so our customer support team can assist you more efficiently.