Refund policy
At Byloh, we want you to shop with confidence. Most eligible purchases are covered by our FREE 30-Day Returns and 30-Day Money-Back Guarantee, subject to the conditions explained below.
FREE 30-Day Returns & Money-Back Guarantee
You may request a return for most eligible products within 30 calendar days of the product's delivery date.
For approved returns of eligible products within the applicable return period, Byloh will provide a prepaid return shipping label or another approved return arrangement at no cost to you.
If an order is delivered in multiple packages, the 30-day return period for each product begins on the date that particular product is delivered.
To qualify for a return, the product must generally be:
- In the same condition in which it was received
- Unused, unworn, and unwashed
- Complete with all included parts and accessories
- In its original packaging, when reasonably possible
- Accompanied by the order number or other proof of purchase
Some products may have product-specific satisfaction guarantees or return conditions. When applicable, we will clearly state those conditions on the product page.
Starting a Return
To request a return, please contact us through our Contact Us page within the applicable 30-day return period.
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos when the product is damaged, defective, incomplete, or incorrect
If your request is approved, Byloh will provide a prepaid return shipping label or other applicable return instructions at no cost to you.
Do not send a product back without first receiving return authorization and instructions from Byloh. Unauthorized returns may not be accepted or refunded.
The address shown on the original package might not be the correct return address.
Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible through our Contact Us page.
Please keep the product, its original packaging, and the shipping label while we review your request.
Depending on the circumstances, we may offer an appropriate resolution, such as:
- A replacement
- A refund
- A partial refund
- Another reasonable solution agreed upon with you
For an approved return involving a damaged, defective, incomplete, or incorrect product, Byloh will cover the return shipping cost or provide another return arrangement at no cost to you.
Change-of-Mind Returns
Eligible products may also be returned within the 30-day return period if you change your mind, subject to the eligibility conditions stated in this policy.
For an approved eligible change-of-mind return, Byloh will provide a prepaid standard return shipping label or another approved return arrangement at no cost to you.
Original shipping charges paid when placing the order are generally not refundable for change-of-mind returns.
Exceptions and Non-Returnable Products
Certain products cannot be returned unless they arrive damaged, defective, or incorrect. These may include:
- Perishable goods
- Personalized, customized, or made-to-order products
- Gift cards
- Downloadable or digital products after access or delivery
- Hazardous materials, flammable liquids, or gases
- Personal-care, beauty, hygiene, or intimate products that have been opened, used, or had their protective seal removed
- Products clearly marked Final Sale before purchase
Sale or discounted products remain eligible for return unless they were clearly marked Final Sale or otherwise excluded before purchase.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Exchanges
The fastest way to receive a different product is generally to return the eligible product you received and place a new order after the return has been approved.
For damaged, defective, incomplete, or incorrect products, contact us before placing another order so we can review available resolution options.
Free Return Shipping
For approved returns of eligible products within the applicable 30-day return period, standard return shipping is free.
Byloh will provide:
- A prepaid return shipping label, or
- Another approved return arrangement at no cost to you
Please use the return method and destination provided by Byloh.
If you choose to purchase or use a different return shipping method without prior authorization from Byloh, those shipping costs may not be reimbursed.
We recommend keeping your return receipt and tracking information until your refund has been completed.
Byloh is not responsible for unauthorized returns or for packages sent to an address other than the designated return location.
Packages sent with charges due upon delivery may be refused.
Refunds
Once an authorized return has been received and reviewed, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Refunds generally include the eligible product price and applicable taxes.
Original shipping charges are not refundable unless one of the following applies:
- The product arrived damaged, defective, incomplete, or incorrect
- Byloh made an error with the order
- A refund of those charges is required by applicable law
- We state otherwise when approving the return
After Byloh issues the refund, your bank, credit-card issuer, or payment provider may require additional processing time before the funds appear in your account.
Partial or Reduced Refunds
A partial or reduced refund may apply when permitted by law if:
- A product is returned with missing parts or accessories
- The product shows use, wear, damage, or alteration not caused by Byloh
- The original packaging is missing or significantly damaged
- The returned product does not match the authorized return request
We will review each return fairly based on its condition and the circumstances.
Cancellations and Order Changes
We begin processing orders as quickly as possible.
If you need to cancel or modify an order, contact us immediately through our Contact Us page. We will do our best to assist you, but we cannot guarantee that an order can be canceled or modified once it has entered processing or has shipped.
If the order can no longer be canceled, you may request a return after delivery if the product qualifies under this policy.
Late or Missing Refunds
If we have confirmed that your refund was issued but it has not appeared in your account, please first check with your bank, credit-card issuer, or payment provider.
Processing times vary by financial institution.
If a reasonable processing period has passed and the refund is still missing, contact us through our Contact Us page with your order number.
Legal Rights
This policy does not limit any non-waivable consumer rights available to you under applicable law.
When applicable law provides additional or more favorable return, refund, cancellation, or product-conformity rights, those legal rights will apply.
Contact Us
For questions about returns, exchanges, refunds, or an existing request, please visit our Contact Us page.
Please include your order number whenever possible so our customer support team can assist you more efficiently.