Frequently Asked Questions

Welcome to Byloh’s Frequently Asked Questions page. Here, you’ll find helpful information about orders, shipping, returns, payments, and customer support. If you still need assistance, please contact us at info@byloh.com.

Orders

How do I know if my order was successfully placed?

After completing your purchase, you should receive an order confirmation email containing your order number and purchase details. Please check your spam or promotions folder if you do not see it in your inbox.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel your order, contact us immediately at info@byloh.com. We will do our best to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if your shipping address is incorrect. Once an order has been processed or shipped, we may not be able to update the address. Customers are responsible for providing complete and accurate shipping information at checkout.

Shipping and Delivery

How long does shipping take?

Processing and delivery times may vary depending on the product, destination, carrier, and other factors. The estimated delivery information available during checkout or in your shipping confirmation should be used as a general estimate rather than a guaranteed delivery date.

How can I track my order?

Once tracking information becomes available, it will be sent to the email address used during checkout. Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

Why is my tracking information not updating?

Tracking information may take several days to update, especially while a package is being transferred between shipping facilities. If there has been no movement for an extended period, please contact us so we can review the shipment.

What should I do if my tracking says “delivered,” but I have not received my package?

Please check around your property, mailbox, building reception area, and with household members or neighbors. You should also contact the shipping carrier for additional delivery details. If you are still unable to locate the package, email us at info@byloh.com.

Do you ship internationally?

Shipping availability depends on the destination and the products in your order. The available shipping options will appear during checkout after you enter your delivery address.

Products

How can I learn more about a product?

Product descriptions include important information about features, specifications, sizing, materials, and proper use when applicable. Please review the entire product page before placing your order. You may also contact us if you need additional assistance.

Will product colors look exactly the same as they do online?

We make every effort to display product images and colors accurately. However, colors may appear slightly different depending on lighting, photography, screen settings, and the device being used.

What happens if a product becomes unavailable after I place my order?

In the uncommon event that an item becomes unavailable, we will contact you with the available options, which may include a replacement, store credit, or refund for the unavailable item.

Returns, Damaged Items, and Refunds

Can I return an item?

Return eligibility depends on the item’s condition, the reason for the return, and the requirements stated in our Return and Refund Policy. Please review that policy before requesting a return.

Do not return an item without first contacting our customer support team and receiving return instructions.

What should I do if my item arrives damaged, defective, or incorrect?

Contact us as soon as possible at info@byloh.com. Include your order number, a brief explanation of the issue, and clear photos or videos showing the item, packaging, and shipping label. This information will help us review your request more efficiently.

When will I receive my refund?

Once a refund is approved and issued, additional processing time may be required before it appears in your original payment account. Processing times are determined by your bank or payment provider.

Payments and Discounts

What payment methods do you accept?

The payment methods currently accepted by Byloh will appear at checkout. Available options may vary depending on your location and device.

Is my payment information secure?

Payments are processed through Shopify’s secure checkout system and supported payment providers. Byloh does not directly store your complete payment card information.

Why is my discount code not working?

Please confirm that the code was entered correctly and that it has not expired. Some discount codes may have minimum purchase requirements, product restrictions, or may not be combined with other offers.

Customer Support

How can I contact Byloh?

You may contact our customer support team by using the contact form on our Contact Us page or by emailing info@byloh.com.

Customer Service Hours:
Monday – Sunday
8:30 AM – 8:30 PM ET

We aim to respond as quickly as possible during our regular customer service hours.