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FAQ

Our headquarters are located in United States, Canada. Our warehouses are located in United States, Canada, United Kingdom, Australia and China.

Byloh™ products are exclusively available through this online store.

Yes we ship anywhere in the world, and our shipping is free!

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it! If you need
more detailed information, please send us an email at info@byloh.com and we'll help you out!

Our order processing time is 1-5 business days. After dispatch, it usually takes 5-20 business days for orders to be delivered.

You have full 30 days to make sure you're fully satisfied with your purchase.

*If for any reason you're not happy, you can simply contact our Customer Service Department within the 30 days period after purchase and let them you'd like to return your order.

You can reach out to us through email: info@byloh.com; our customer service team will be happy to help you.

You can also find many other answers you're looking for with just a click of a button. CLICK HERE to find helpful information as soon as possible.